All orders are thoroughly checked before leaving our premises. On receipt of your order we request that you check the items as soon as possible. If you are unhappy with your order for any reason, please contact us on 01548 855679 or firstname.lastname@example.org. Please have your order number to hand when you contact us as it will allow us to find your order quickly. You can also cancel your order before your goods have been dispatched to you.
If you are unsatisfied with your order in any way, please return it to us within 14 days of delivery for a refund or exchange. The item must be unused, be in its original packaging and be suitable for re-sale. Postage costs for returning items to us shall be borne by you.
We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.
Our return address is:
First Floor Office, Britton House
10 Fore Street
Once your item has been returned, we will inspect it and take the necessary action as soon as possible, whether this is a full refund of the amount paid or an exchange credit as required.
The rights to return goods will not apply in the following circumstances:
The provisions of this clause do not affect your statutory rights.